Geek Squad Scam Email: How to Spot a Fake Invoice in 2025

The Geek Squad scam email is one of the most persistent and widely searched phishing campaigns in America. Thousands of people search for “Geek Squad scam email” every single day — because thousands receive the fake invoice every single day, and many are understandably alarmed. If you’re here because you just received an email claiming to be from Geek Squad with a charge of $299, $399, or $499 on it — keep reading.

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What the Geek Squad Scam Email Looks Like

The Geek Squad phishing email has one core template with minor variations:

Subject line: “Thank you for your order” / “Your Geek Squad renewal has been processed” / “Geek Squad Invoice #XXXXXXXX”

Body: The email claims that your Geek Squad Total Tech Support plan, antivirus subscription, or device protection plan has been automatically renewed — for a specific amount, typically between $199 and $499. It states that this charge has been or will be applied to your payment method on file. If you did not authorize this, you must call a provided toll-free number within 24-48 hours to cancel and receive a refund.

The number: This is the centerpiece of the scam. The number does not connect to Best Buy or Geek Squad — it connects to scammers who will attempt to gain remote access to your computer, steal your financial information, or both.

The goal: Get you to call the number. Once you’re on the phone, the scammers will ask for your name, address, and bank account information to “process the refund” — or ask you to install remote access software (AnyDesk, TeamViewer) to “verify the cancellation.”

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How to Know If the Geek Squad Email Is Fake

The email did not come from @bestbuy.com. Real Geek Squad emails come from @bestbuy.com or @geeksquad.com only. Any other domain is fraudulent.

You don’t have a Geek Squad subscription. Many recipients of this scam have never subscribed to any Geek Squad service. The email is mass-blasted to millions of addresses hoping some fraction will panic about the charge.

It includes a phone number to call for cancellation. Geek Squad does not include phone numbers in automated billing emails. Any email that includes a phone number for cancellation is a scam.

There is urgency (“within 24 hours to cancel”). Real subscription renewals don’t require emergency cancellation calls.

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What to Do If You Received a Geek Squad Scam Email

If you only received it: Don’t call. Don’t click any links. Report it to the FTC and mark it as phishing. Delete it. No money has been or will be charged to you — the scam only works if you call.

If you called the number and provided information: If you gave your bank account, credit card, or routing number — contact your bank immediately. If you allowed remote access to your computer — disconnect it from the internet, do not use it for any financial or sensitive activities, and run a full antivirus scan with a tool like Malwarebytes.

If you gave them access to your computer: The remote access session may have been used to install malware, access stored passwords, or view financial information on your screen. Take the computer to a reputable local technician or do a full factory reset after backing up important files.

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How to Report a Geek Squad Scam Email

Report to Best Buy / Geek Squad: bestbuy.com/fraud — Best Buy has a dedicated fraud reporting page.

Report to the FTC: reportfraud.ftc.gov

Forward to: spam@uce.gov

Report to your email provider using the built-in “Report Phishing” function.

→ Back to Pillar: https://www.scammed.org/phishing/